Testimonials - Content Living | The Home Builders

Our Testimonials

At Content Living, we combine market expertise with entrepreneurial innovation. We are passionate, creative, data-driven, and understanding. Most importantly, we know that trust is earned through delivering results and that our success is defined by yours. With years of experience and a passion for helping our clients, our team of expert Design Consultants are on hand to help you through every stage of your home building journey.

Mel | Morley

Trent & Karla | Aveley

Darren & Emma | Darch

Liam | Forrestfield

They were happy to work with us and what we wanted. We’ve been so happy with our experience building with Content Living and the outcome of our house at the end, so we actually have already recommended building with Content Living to our family and friends.

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Trent & Karla | Aveley

We wanted someone that was trustworthy, a builder that had credentials behind them and would deliver on their promise of quality… It was very fluid, very smooth, a very easy process from the beginning.

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Darren & Emma | Darch

It went so fast, great service from beginning to end. Excellent finish. We are very happy.

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Steven & Courtney | Banksia Grove

Couldn’t be happier with my build through Content Living. Excellent communication throughout the process with a brilliant supervisor who went above and beyond. Always recommend Content to others and will absolutely build my next house with them.

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George & Rana | Haynes

Seamless experience, no issues at all, very good work overall. Being first home buyers we had some anxiety around building but Content Living took care of everything perfectly.

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Sunil & Bhavika | Landsdale

The means of communication at all stages of the build, through Pre-Start, sales, and construction is to be commended, and the ability to acknowledge issues and rectify them in a timely manner.

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Andrew | Landsdale

Flexibility of plan options, knowledgeable staff, smooth building process, we have built 5 homes in the past with other builders in WA & QLD and you are the best builders that we have dealt with.

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Julie & Jason | Piara Waters

This experience has been really enjoyable, everything has been on schedule. The professionalism, the workmanship, and the overall offering and package.

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Jerry & Carolyne | Haynes

Communication was excellent. Good team, well done Content Living – and as the name implies, I am content!

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Cathrine | Treeby

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Tom & Laura | Martin

Excellent communication all the way through the process. Always made feel valued and any queries were quickly addressed.

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Kelly & Pamela | Bushmead

I enjoyed the whole journey, watching my vision from a piece of paper turn into a reality. What a stress-free build. I feel like I only had to sit back and watch. Thank you to the whole team for taking care of things.

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Nontokozo | Wellard

The house looks amazing, just like a display home. I can’t thank Content enough for the amazing work.

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Sharifah | Wellard

Seamless experience, no issues at all, very good work overall. Being first home builders we had some anxiety around building, but Content Living took care of everything perfectly.

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Sunil & Bhavika

I was really impressed with having the ability to view our house before it was built through BIMX 3D, it felt very lifelike as if I was walking through the door.

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Mel | Morley

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Trent & Karla | Aveley

Amazing and patient sales consultant who genuinely cares about us clients. Fabulous supervisor with a high attention to detail – just like us.

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Kym & Gareth | Aveley

Making my dream home become a reality and making my house look like a home. Top-quality finish and execution of the build and prompt reply to issues raised.

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Tyson | South Guildford

Overall the whole process has been professional and completed to a high standard. All trades and Content Living staff members involved were lovely to work alongside.

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Brett | Jindalee

Seeing my home built just how I imagined and wanted makes me happy.

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Estella | Whitby

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Darren & Emma | Darch

During the design process we had certain things that we were looking for in the house… Which wasn’t a hassle at all. Everything flowed the way we wanted it to.

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Liam | Forrestfield

Customer Charter

At Content Living, we aim to deliver not only an outstanding home for you and your family to enjoy for many years to come, but also to deliver exceptional quality service at every step of the journey. Our commitment to service underpins everything that we do, and we are committed to delivering on the high-quality service that we have come to be known for across Perth.

                    Our Customers
To ensure our customers best interests are at the forefront of every decision that we make throughout their building experience
To provide our customers with a building experience that is enjoyable and rewarding
To make sure that there is an open channel of communication that is convenient to our customers – whether through telephone, email, writing, in person, digital meetings, or other forms of communication
To listen to your individual experiences throughout your building journey with us so that we may improve our services and processes, and to provide an experience that is tailored to suit your individual requirements
To resolve any issues that you may experience, and to contact you within one working day of an issue being raised so that we can discuss with you the nature of the issue, and work together to come to an amicable solution

                

Our Services

We promise we will:

Always make ourselves available and approachable to our clients, and communicate in a way that is clear, polite, and thorough, for the best understanding possible
Respond to any general enquiries you may have about your build, or the building process, within one working day
Assign an experienced Client Liaison Officer and Construction Supervisor as your point of contacts throughout your building experience with us, who will help to answer any and all of your questions to the best of their ability
Proactively contact you with weekly progress reports and updates during your construction period, and monthly updates prior to your build commencing
Provide you with detailed information about the entire building process; from the initial sales period, through the design, planning, and construction, and your warranty and maintenance periods upon your homes completion
Contact you at various stages after your home is completed to ensure that your new home is settling correctly, and to rectify any issues you may be experiencing

OUR QUALITY ASSURANCE

We promise:

To undertake annual reviews to ensure our homes are being built to the highest standards and latest building processes
To build your new home to the quality and specifications that we outline in the design period, and within the set timeframes
To commit to conducting supervised on-site inspections with you during business hours, at regular times throughout your construction, and at times requested by you
To conduct thorough inspections of your home throughout the building process to ensure that your new home is being built to the highest level of workmanship
To provide a 25 year structural guarantee on your new home upon the completion of your new homes construction
To provide you with easy-to-understand documents and contracts prior to signing, and to help explain anything you don’t understand to the best of our ability

Issue Resolution

We will:

Attend to any issue or dispute that may arise promptly and with transparency, with a commitment to finding an amicable solution
Make ourselves open and available to listen to any concerns you may be experiencing, and to not compromise the quality of your service or
Give you the opportunity to discuss any issues you may be experience with us openly and fairly, and to provide a formal reply to you within seven working days
Give you the opportunity to discuss all issues with us openly and fairly and provide a formal response to you within seven working days

What we ask for

That you as a customer:

Be complete, accurate, and honest in your experiences building with us
Show mutual respect and courtesy to our staff members at all times
Take the time to understand what is expected of you as a customer, and to fulfill any obligations that you may have during the building process
Thoroughly read all documentation provided to you, and seek clarification where necessary prior to signing
Be honest about your experience with us, and if you have any feedback whether positive or constructive, please let us know so that we can apply this feedback to future clients for a better building experience